GDPR Compliance

This GDPR Compliance Statement applies to customers located in the European Union (EU) who access or purchase from Massicos.

Your Data Rights Under GDPR

As an EU customer, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your personal data (“right to be forgotten”)

  • Restrict or object to data processing

  • Request a copy of your personal data in a portable format

  • Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at:
📧 iesefslabierpf@hotmail.com

How We Collect Data

We collect data when you:

  • Browse our website

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to our newsletter

Data collected may include:

  • Name, email address, phone number

  • Billing and shipping address

  • Payment information (processed securely by Shopify; we do not store full credit card details)

  • IP address, device information, cookies

  • Order history and customer service records

How We Use Your Data

We use your personal information to:

  • Process and fulfill orders

  • Provide shipping updates and customer support

  • Improve your shopping experience

  • Detect and prevent fraud

  • Send marketing emails (only with your explicit consent)

Legal Basis for Processing

We process your data under the following legal bases:

  • Contract necessity (to complete your order)

  • Legitimate interest (fraud prevention, website operation)

  • Legal obligation (tax and accounting compliance)

  • Consent (marketing emails, cookies)

Data Retention

We store personal data only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Provide customer support
    After this period, data is securely deleted.

Third-Party Data Sharing

We share data only with essential service providers such as:

  • Shopify (store platform)

  • Payment processors

  • Shipping carriers

  • Fraud prevention tools

We do not sell customer data.

Your Right to Complain

If you believe your data rights are violated, you may file a complaint with your local EU Data Protection Authority.

For requests or questions, contact:
📧 iesefslabierpf@hotmail.com