Refund policy
At Massicos, we want every customer to be fully satisfied with their purchase. If you are not happy with your order, we offer free returns within 30 days of delivery.
Returns
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Items may be returned within 30 days of receiving your order.
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Products must be unused, unwashed, and in original condition with all tags attached.
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We provide free return shipping for eligible orders.
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To start a return, please contact us at iesefslabierpf@hotmail.com with your order number and reason for return.
Refunds
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Once your return is received and inspected, we will notify you about the approval of your refund.
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Refunds will be issued to the original payment method within 3–7 business days.
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Shipping charges (if any) are non-refundable.
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If an item is not returned in its original condition, Massicos reserves the right to refuse the refund.
Exchanges
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If you need a different size or color, email us and we will assist you immediately.
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Exchanges are processed once the original item is returned.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days with photos, and we will replace it at no cost.
For all inquiries, email our support team: iesefslabierpf@hotmail.com